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HomeAir PurifiersAustin AirAustin Air Hega Series Jr Allergy Machine |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 7 customer reviews )
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Most Helpful Customer Reviews
15 of 15 found the following review helpful:
 Great air purifier Sep 15, 2008
By S. KREITLOW
This is the first time I've purchased an air purifier not based on the cadr, so I was a little nervous. But it is great. From day one, the air in my bedroom has smelled very fresh. In addition, I purchased this because of a potential mold problem in my apartment. Since using it, I have experienced less symptoms than before. I like it so much, I'm thinking of purchasing another one for my second floor because the old Hunter I have isn't sufficient.
I would recommend this air purifier to anyone, especially if you have allergies. The only reason I didn't give this a 5-star rating is because it is a little noisy on high (although for normal uses, it probably wouldn't need to always be run on high like I'm doing because of my mold problem). Also, you have to have some place out of the way to put it as it must be set 8 inches from the wall with the air output facing away from the wall.
6 of 6 found the following review helpful:
 The BEST Machine Ever Dec 11, 2007
By ravenwing999
I actually won this machine on an allergy website and have been using it for over a year now. I love it! My allergies are really bad and this machine plus my medicine allows me to keep all my cats and dogs. It does not allow me to be symptom free but if you are an allergy sufferer, you know that you will never be allergy free and you can make breathing a little easier with this machine. It is quiet enough for the bedroom and simple to take care of. The pre-filter gets replaced every year and it is easy to do and inexpensive. The HEGA filter is really expensive but it only needs to be changed every three years so you really aren't spending too much in the long run. You don't have to open the machine to clean the filters either, you just vacuum the outside once a week and you are done! The Jr model does a room up to 750 sq ft and the regular model does a room up to 1500 sq ft. I highly recommend this machine!
5 of 5 found the following review helpful:
Amazing Dec 25, 2009
By I. Mohammed
I have owned a few few other airfilters before, and this is by far the best. I have a mild allergy to my cats and i use this machine reduce the symptoms. It does a commendable job. Highly recommended. The only reason I am not giving it a five star is because it can get a little noisy at the higher fan settings. My cats tend to get flustered when that happens. But overall a good buy.
2 of 2 found the following review helpful:
Works Great Sep 19, 2011
By Greg
I bought this Austin purifier to help me with my indoor allergies. I no longer wake up with a stuffy nose, itchy eyes, or a scratchy throat. This filter runs all night in my bedroom. The medium setting is not loud, but the highest setting is very loud. Be sure that you read the instructions before operating, because they state that you should use the purifier on the highest setting for at least one hour. I usually set the filter on high for an hour before I go to bed. Austin air purifiers are the only purifiers still made in the USA. The nice workmanship, fit and finish, and steel exterior are things that set it apart from the cheaper purifiers made by Honeywell and others.
3 of 4 found the following review helpful:
 Advertising is misleading Aug 11, 2011
By Jen
The product description states that this filter removes gases and odors. It does not. I called Austin Air thinking that I had just gotten a bum filter. When I explained that it was not removing odors from the air they told me that it was not designed to "focus" on odors. The Hega filter is apparently designed to focus on particulates in the air. I was told that if gases and odors were a concern than I should have purchased the Healthmate or the Healthmate Plus. I pointed out that I made the decision to purchase their Hega filter because their product description states that it removes gases and odors (it was stated several times in a 2-3 sentence paragraph!). The representative acknowledged that it was advertised this way and said that they needed to change their advertising. Great! Where does that leave me? With a filter that doesn't do what I need it to do because they misrepresented it and their offer to allow me to purchase another filter at a 40% discount. Gee, thanks. Very poor advertising, VERY poor customer service. If you are considering buying a filter from Austin Air I would recommend calling them to find out what each filter is actually designed to do because as the customer service representative acknowledged, the product descriptions are misleading.
See all 7 customer reviews on Amazon.com
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